Customer Care

In the past few years, the demands placed upon automation systems (polcid® or polab®) have risen sharply. In order to minimise downtime, we offer a comprehensive portfolio of support services. Among other items, this includes hardware and software updates and upgrades, support throughout the entire life cycle of your system, regular maintenance, system check-ups, as well as recommendations for optimisation etc.

Do you need regular professional support? Then take a look at our different models!

You save money and don't have to pay extra for every single hour!

Customer Care und Customer Service Support

New purchases automatically include the Customer Care package for one year of general support by telephone or via remote support – including technical questions. The term is one year and there is no automatic renewal. Our experts will contact you three months before expiry.

Customer service support applies in the case of existing systems.

Exclusive availability by telephone from 8–16 h, Monday to Friday, and preferential handling by our experts
Remote dialling-in at defined times
Priority callback by our technical experts
No delay due to the clarification of commercial terms and conditions

Premium support package

Our premium support package includes additional services that are tailored to customer requirements (e.g. annual check-ups and maintenance). The running costs at a fixed price are therefore calculable for you.

If you opt for a model with a contract, you benefit from the following advantages:

Faster processing, as a separate order is not necessary
Telephone support from a specialist
Prioritized ticket processing and response time
Preferential spare parts supply
Discounted software updates

For further information please contact polysius.connect@thyssenkrupp.com