service team

Boost your competitiveness with our Service Solutions

We at thyssenkrupp Polysius are not only able to provide state-of-the-art engineering services, we can also deliver service solutions along the entire life cycle of your cement plant - from inspection and maintenance to supplying innovative OEM spare parts ‑ all to enhance your competitiveness. You can always count on our highly qualified service staff to provide the best solutions – hand in hand with you, our customers. And with our global network and our new digital service solutions, we are always at your side ‑ no matter when or where.

We apply the competence and in-depth knowledge we have gained in over 160 years as an OEM and EPC provider to act as a reliable partner to our customers in offering tailored, innovative solutions and support.

As a global company, thyssenkrupp Polysius has 21 offices in 17 countries and 3 service centers. Thanks to this global network, we can lend our customers throughout the world a helping hand – quickly and reliably.

Need more information? Check out our download area.

Service is a people business that thrives on the trust of its customers

Bernd Kripzak, Head of Operating Unit Service of thyssenkrupp Polysius

Services are crucial in keeping a cement plant running over decades. Fast and uncomplicated support, state-of-the art solutions and a partner with the required expertise ‑ that is what cement plant operators are looking for. And we offer all that it takes to meet these requirements:

  • Spare Parts Management

  • Field & Workshop Services

  • Training

  • Revamps & Outages

Our service portfolio

polysius® connect

Our tools, which have been especially developed for industrial applications, enable us to provide professional remote service for the support and execution of engineering, commissioning and maintenance work. We can provide you with real-time on-site assistance for immediate troubleshooting needs, as well as for regular maintenance needs, depending on your requirements.

Spare Parts Management

We optimize your spare parts management and help you to identify the correct time to replace or overhaul components. And it´s not only about replacement - through our special wear and spare parts development, we increase the lifetime and thus the value of our products for our customers.

Field & Workshop Services

We offer local support when it comes to overhauling spare and wear parts, or when maintenance and servicing are needed. The know-how and experience of our experts makes the difference.

Training

We offer our training programms for our entire portfolio for the cement sector, for all machines and processes, from raw material to the end product.

Revamps & Outages

Over the course of time, demands change. We therefore offer custom-tailored revamp solutions for our customers’ plants and equipment to meet these changing demands.