Polysius
Boost your competitiveness – along the
entire life cycle of your industrial plant.
We at thyssenkrupp Polysius are not only able to provide state-of-the-art engineering services, we can also deliver service solutions along the entire life cycle of your plant – from inspection and maintenance to supplying innovative OEM spare parts, all to enhance your competitiveness.
You can always count on our highly qualified service staff to provide the best solutions – hand in hand with you, our customers. And with our global network and our new digital service solutions, we are always at your side, no matter when or where.
We apply the competence and in-depth knowledge we have gained in over 165 years as an OEM provider to act as a reliable partner to our customers in offering tailored, innovative solutions and support.
Services are crucial in keeping a cement plant running over decades. Fast and uncomplicated support, state-of-the-art solutions and a partner with the required expertise — that is what plant operators are looking for.
The Five Services
Each one answers a different question, and most plants end up using several. A condition audit produces a stocking list; a stocking list becomes a shutdown scope; a shutdown becomes a training subject for the crew that has to run the new equipment.
| Service | Description as published |
| Digital Services | Our tools, which have been especially developed for industrial applications, enable us to provide professional remote service for the support and execution of engineering, commissioning and maintenance work. We can provide you with real-time on-site assistance for immediate troubleshooting needs, as well as for regular maintenance needs |
| Spare Parts Management | We optimize your spare parts management and help you to identify the correct time to replace or overhaul components. And it is not only about replacement — through our special wear and spare parts development, we increase the lifetime and thus the value of our products |
| Field Services | We offer local support when it comes to overhauling spare and wear parts, or when maintenance and servicing are needed. The know-how and experience of our experts makes the difference |
| Training | We offer our training programs for our entire portfolio for the cement sector, for all machines and processes, from raw material to the end product |
| Modernizations & Revamps | Over the course of time, demands change. We therefore offer custom-tailored revamp solutions for our customers' plants and equipment to meet these changing demands |
Along the Life Cycle
This is the same portfolio seen from the customer's side rather than ours — which service carries the load at which point in the life of the plant. This section does not exist in the source material.
| Phase | What is happening | Services involved |
| Daily operation | The plant runs. Parameters drift, faults appear, and questions come up faster than a visit can be arranged | polysius® connect · Training |
| Inspection & condition | Shell thickness, roller stations, mill internals and slide rings are measured and documented — before anything is ordered | Spare Parts Management · Field & Workshop |
| Wear part supply | The measurement becomes a stocking list; parts are engineered, developed further, and delivered in due time | Spare Parts Management |
| Repair & overhaul | Components are refurbished rather than replaced — on site or in a service center near you | Field & Workshop · Spare Parts Management |
| Planned outage | The shutdown window is fixed and everything has to fit inside it, in the right order | Revamps & Outages · Field & Workshop |
| Modernization | What the plant has to do has changed — capacity, fuels, emissions — and the equipment has to follow | Revamps & Outages |
| After the change | New equipment is running, and the people who operate it were trained on the old one | Training · polysius® connect |
Global Network
Thanks to this global network, we can lend our customers throughout the world a helping hand — quickly and reliably.
Regional and local experts, so support arrives in your time zone and your language
Service centers for workshop refurbishment, so heavy components do not have to travel across the world
Digital services that reach any site immediately, with no travel at all
Regardless of the Make
This claim appears on every individual service page, which is why it is stated once on the hub.
| Spare and wear parts for third-party plants | We offer spare and wear parts for plants that were engineered and erected by third parties — and kiln statics applies to every rotary kiln regardless of the make |
| Rotors, coolers and feeders of other manufacturers | More than 20 rotors implemented for third-party crushers; the RKF apron feeder system fits competitor crushing plants; polytrack® cooler modification works on other makes too |
Where to Start
Ten situations that bring people to this page, and where each one leads. This is the second structural addition to the source material.
| What is happening | Start here |
| A machine has stopped and we need an expert looking at it with us, now | polysius® connect — remote service |
| A wear part is not lasting as long as it should | Spare Parts Management — wear materials |
| We do not know what to keep on the shelf for the next shutdown | Spare Parts Management — from condition to stock list |
| A heavy component needs repairing rather than replacing | Field Services |
| We have a shutdown window and need everything to fit inside it | Revamps & Outages — outage management |
| Capacity, fuels or emission limits have changed and the plant must follow | Revamps & Outages — why revamp |
| We want to know what a modernization would actually be worth | Revamps & Outages — measurable impact |
| The crew is new, or the equipment is, and the two do not match | Training |
| The machine is not ours — you did not build it | All five services apply anyway |
Services are crucial in keeping a cement plant running over decades.